Zurich Upgrade Issue - Unable to create New story. Any one has any issues?

santoshkomerave
Tera Contributor

4 hours ago

Hi Everyone,

 

After upgrading to Zurich, patch4-hotfix3b-01-17-2026, we are unable to create a new story (rm_story) in SPM / ITBM . Project and Portfolio Management module?

 

Did any one faced a similar issue? How did you get it fixed?

 

I am already in follow-up with ServiceNow Case, but it is getting delay. Just want to check, if any one has solutions here?

 

Thanks,

Santosh 

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
In response to SantoshKumar K

4 hours ago

Try repair else log a case with Now Support mate.

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Tanushree Maiti
Tera Sage

3 hours ago

Hi @santoshkomerave 

 

 Run  cache.do  in the filter navigator to remove potential issues with old metadata from the previous version.

 

Then Try.

 

If still the problem persists, Try to Check Create ACL on rm_story and check whether you have same ACL role

 

If everything looks fine,

 

Go for plugin(com.snc.sdlc.agile.2.0) repair

 

and Try.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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