US Higher Education Special Interest Group

Who is your process council?

Last time, I introduced myself with a declaration to post useful information for the Higher Education community. To get started I want to take the bird's eye view of ITSM Process Councils. The who, wh...

Introduction to the new Higher Education Group

Greetings Fellow Higher Education Members! This post is an introduction to the reincarnated Higher Education User Group of Servicenow and additionally myself. Recently I was propositioned to take char...

Incident Form - Show & Tell

Hi everyone,Creating this blog for folks to share their Incident forms. Would love to see what others have done!

Show me the money, I mean Priority Matrix!

Show and tell for Higher Education priority matrix's. The columns represent urgency and the rows represent impact. I'd like to see what other have come up with.Here's what we have defined: CriticalHig...

Support Guest Accounts? Using SSO?

I wonder what other folks are doings related to supporting guest accounts? Looking to poll information on how many people are allowing this, and what is the authentication method in place?We have a co...

508 Compliance

Check out this excellent information on 508. Relevant to all users in Higher Ed.508 compliance: any more details available? Cheers,

Welcome!

Welcome and thanks for joining this group!I'm creating this blog for members to introduce themselves, your background, what you may be looking for out of this group or anything you'd like to post.Look...

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