Are you attending Educause this year?

ServiceNow is excited to participate in Educause this year (October 27-29th)! Will you be attending? Let us know in the comments and be sure to log into your event registration and check out the resou...

What does the 'new normal' look like in education?

COVID-19 has changed a lot of things – where we go, what we buy, the ways we connect with others, and, of course, how we learn. This rapid digital transformation is something we see across all industr...

Your Audio Visual CMDB or "AVCMDB"​, Part 3: Vendor Data

As an Audio Visual ecosystem evolves it will invariably contain a consortium of vendors, warranties, and service plans. The following is a guideline as to how an enterprise can leverage ServiceNow to ...

Your Audio Visual CMDB...or AVCMDB, Step Two: Network Data

To add a sub-layer of Audiovisual (AV) network data is necessary for two reasons. For the team managing your AV it establishes a real verifiable presence on the network and AV has a seat at the table ...

Your Audio Visual CMDB...or AVCMDB Step One: Location

Starting your Audio Visual CMDB or "AVCMDB"​ in ServiceNow Published on January 22, 2020Edit articleView stats Status is online Matthew Fearnley Applying ITIL practices to Audio Visual environments 4 ...

Why outsourced AVaaS (AV as a Service) may not be the right choice for Higher Education

With several macroeconomic factors converging, the topic of AVaaS (Audio Visual as A Service has been permeating the AV echo chamber for about a year or two. As a Higher Ed technical manager what is A...

Crestron Asset Classes for ServiceNow

Crestron and ServiceNow: Asset Classes How to build a CMDB of Crestron Assets by Asset Class Crestron systems and products control everything from your basic conference room to some of the most intric...

Leveraging Servicenow to transition AudioVisual to Unified Communications

With Unified Communications (UC) replacing legacy Audio Visual (AV) systems ServiceNow users can take advantage of this opportunity to finally make AV a full IT function. AV has always been an odd fit...

How to build an AV CMDB

Since you are here you have given some thought to building a CMDB for your AV assets. There are several approaches you can take, or you can build a hybrid approach, it depends on what weight you give ...

Is your Audio Visual Environment in Service Now?

As Audio Visual (AV) equipment gravitates towards a networked services model is it time for AV to be formally placed in IT? I would argue that it is long past due. This is based on the answers two qui...

Knowledge18 Presenters in Higher Education

Will you be joining us at Knowledge18 in Las Vegas? Reserve your seat today for the great sessions delivered by your peers in higher education! See the attached list or filter on "Higher Education" in...

Share your story at Knowledge18!

Just a few more days left to submit an abstract to speak at Knowledge18. The deadline is Friday, December 1. Knowledge is a great opportunity to share your successes, showcase your university, and ins...

Join ServiceNow at EDUCAUSE 2017

Are you attending the EDUCAUSE Annual Conference? At ServiceNow Booth #2113, we are focused on helping you transform the campus experience. Stop by to see solution demonstrations and talk to our highe...

Webinar: Transformative Service Delivery at UC Berkeley

Transformative Service Delivery at UC BerkeleyWednesday, September 27, 20178am-9am PDT | 11am-12pm EDTREGISTER TODAY Join Scott Hall, Manager and Architect of ServiceNow for the University of Californ...

Higher Ed Panel Discussion & Networking Session - Bingo!

Are you attending Knowledge17 in Orlando? I hope to see you at the Higher Education panel discussion and the networking session for attendees in Higher Education.We have an impressive panel of custome...

Knowledge16 Poker Networking Session for Higher Education

Are you attending Knowledge16 in Las Vegas (15-20 May)? Then don't miss out on our Special Interest Group activities for the Higher Education community. They provide the perfect environment for networ...

Your CMDB Mantra: Simplified and practical steps for planning, building & implementing Your #CMDB in @ServiceNow (ServiceNow Concepts & Design Book 1) Kindle Edition

The CMDB in ServiceNow is the Foundation! Like a foundation of a house, or any other construction built to last. Any IT Service Management initiative, especially with ServiceNow product should and mus...

Higher Education Special Interest Group at Knowledge14!

We are looking forward to seeing you at our annual user conference, Knowledge14!Higher Education is one of the largest segments of the ServiceNow community and, just for you, we're hosting an exclusiv...

Who are your users?

Our process council discussion makes for perfect segue into understanding our user base. Today I will dive into the trenches of day to day operations and establish who your user is. Each user may wear...

Who is your process council?

Last time, I introduced myself with a declaration to post useful information for the Higher Education community. To get started I want to take the bird's eye view of ITSM Process Councils. The who, wh...