From the Experts: Assess your current self-service state

[AJ Siegel]

The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices

 If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. 

 

Guidance

As part of understanding the current state, I suggest customers complete an experience audit of their current solution to identify areas for improvement in future updates. Please take the time to share your findings form the audit with the community.

Complete the self-service experience audit attache to this article and share your answers to the Summary questions, 19-22.