From the Experts: Leading Practices, where should we go next?

[AJ Siegel]

The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices

 If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. 

Introduction

The From the Experts User Experience Leading Practices course introduced 3 areas of guidance for delivering great experiences with ServiceNow:

• Self Service
• Collecting Input
• Organizing Content

Where should we go next?

In your response to this post, consider what product capabilities or business outcomes do you need experience-focused guidance on to deliver the solutions your stakeholders and end users want to see.

[kuniyoshike]

End users would like to see metrics that could involve number of bins per hour, items processed per hour, bins cleaned during shift, out of stock alerts, and back of house stock room quantity updates. ServiceNow's platform could deliver data both numerically and graphically with alerts to assist workers in performing and growth.