As you probably know, Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. It’s all about unlocking productivity and creating great experiences on the Now Platform.
This year, we're bringing a series of UX-focused sessions designed to help you build smarter, more human-centered experiences with ServiceNow. Whether you're just starting out or looking to level up your skills, we’ve got something for you.
Explore the full session lineup below and add them to your K25 agenda here. Sessions are first come first served, and we look forward to seeing you!
If you'd like to receive 1-1 personalized UX guidance, want to review your implementation or ask questions focused on AI, Portals, Workspaces, or UX Methods, feel free to book an Ask the Experience Pros Session (Limited spots are available).
Regardless, if you're coming to Knowledge, please come and see us. In addition to the learning sessions and 1-1 meetings we will be offering:
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Fun activities to help prepare you for your AI journey
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Hands-on prototyping exercises using Horizon to help you deliver great experiences with ServiceNow
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Live Figma demos with our design system libraries
Sessions
🛠 Configuring with Horizon & Figma: A Beginner's Guide
Session ID: LAB3328
A hands-on workshop for anyone new to Figma or Horizon. Learn how to build consistent, high-quality workspaces with pre-built components, real-world troubleshooting, and practical design tips. Laptops required.
📱 Crafting Innovation: A Hands-On Workshop for Designing Mobile Experiences
Session ID: LAB3329
Learn how to design mobile-first experiences using UX principles and AI features. Walk away with tools and a prototype foundation to kickstart your mobile strategy.
🤖 Move Faster, Design Smarter AI Experiences
Session ID: LAB3331
Discover how to use Figma, design libraries, and testing methods to create efficient, user-friendly AI solutions—faster and smarter.
🔍 Research Essentials to Ensure User-Friendly Solutions
Session ID: LAB3333
Learn how to run your own user research—from planning to analysis—to improve the usability and effectiveness of your apps, workflows, and playbooks.
📊 Data-Informed Design: How to Make Decisions While Understanding Users' Behavior
Session ID: SES3330
Dive into the User Experience Analytics tool to make better, data-driven design decisions and optimize your platform’s performance.
🧭 4 Ways to Reduce User Error on Employee Center & Service Portal
Session ID: SES3332
Learn how to improve your portal’s usability with tips on visual hierarchy, patterns, concise content, and microinteractions.
🔓 Fueling AI: Unlocking Content and Data to Supercharge Your Knowledge Base
Session ID: SES3334
Understand how to “ground” AI with quality content and data to improve performance and relevance across your knowledge base.
🧱 Crafting Great Workspace Experiences
Session ID: SES3335
Design intuitive, scalable workspaces with Horizon and Figma. Get tips on connecting user needs to your design and walk away with a high-fidelity prototype.
🧬 Prepare Your Data for AI: A Practical Framework for Readiness
Session ID: SES3336
Learn a five-part framework to get your data AI-ready using ServiceNow tools like Workflow Data Fabric and AI Data Kits.
♿ Designing Without Barriers – The Power of Inclusive & Accessible Design
Session ID: SES3337
Make your designs more inclusive by applying accessibility principles and learning how to audit and improve your experiences.
📋 Form UX Secrets Revealed: Boost Productivity and Crush Error Rates!
Session ID: SES3338
Uncover strategies to make your forms more efficient, user-friendly, and error-free with smarter UX design.
💡 A Customer Story: Implementing Great Employee Experiences at VISA
Session ID: SES3339
See how VISA uses Human-Centered Design to deliver value-driven solutions—plus the real results they’ve achieved.
🧠 Taming the Black Box: Crafting Agentic Evaluations
Session ID: SES3340
Explore how to evaluate AI agents with a framework built for real-world challenges and meaningful performance metrics.
👥 Putting AI Agents to Work: A Framework for Designing Agent Personas
Session ID: SES3341
Collaborate with peers in a hands-on workshop to design effective AI agent roles tailored to your business needs.
🖱 Click the Habit – Minimize Clicks and Scrolls to Create More Efficient Workflows
Session ID: SES3342
Use task analysis to streamline workflows and reduce friction in everyday user tasks. Ideal for boosting productivity.
🗺 Experience Maps: Streamlining Workflows & Unlocking GenAI Potential
Session ID: SES3343
No formal journey mapping? No problem. Learn how to surface user insights using existing knowledge and simple techniques.
🎮 Prompt Playground
Session ID: SES3344
Level up your AI skills with a gamified learning experience in prompt engineering—featuring challenges, badges, and fun.
🌟 The Secrets to Great User Experience
Session ID: SES3345
New to UX? This session gives you easy-to-follow strategies for spotting and fixing common UX problems in ServiceNow.
