Prioritizing features and functionality

[Sabrina Sampey]

Prioritization Workshop 
Delivery team and stakeholders come together to align on the rank order of features and functionalities desired for a solution. 
  

Method Overview 
As much as you would like to tackle all the features and functionalities that surfaced, you must decide which to focus on first. You want to avoid prioritizing features, and functionality that doesn't align with your organization's goals. Bring diverse perspectives to this workshop so that you can ensure stakeholders, technical experts, designers and the rest of the team are aligned in scope. This can be done initially by starting with a Feasibility, Desirability, Viability Scorecard, or Impact-Effort Matrix. Then you can use Dot Voting to prioritize items based on the votes each item receives. You can use the list of ranked items to feed your backlog and drive prototyping. 

Note: It is important to have a ServiceNow Platform expert during this activity to ensure the feasibility of delivering the capability with the platform. You may also need to consult representatives from other IT groups if the feature requires integration with another system.  

 
Outcomes 

• Team alignment and ownership for features/functionalities that are most important for the roadmap   
• Reduction in scope creep 

 
 Prerequisites 

• How might We's workshop 
• Conducting reality checks for proposed ideas, evaluating impact, and effort 
   

Participants 

The best teams are made up of product manager, business analysts, design strategists, developers, platform architect, and stakeholders 
 

Materials Needed 

• Conference room, whiteboard, markers, sticky dots, butcher paper 
• Or real-time collaboration whiteboarding tools such as Miro, or Mural 

Agenda

Duration	Activity
10 minutes	Welcome and Agenda
60 minutes	Effort and Impact Matrix
5 minutes	Session wrap-up

Learn More 

Using Prioritization Matrices to Inform UX Decisions 

5 Prioritization Methods in UX Roadmapping 

 Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX