Visit the User Experience Academy at Knowledge 23

[AJ Siegel]

ServiceNow's Experience (EX) Team is excited to be hosting the User Experience Academy track at Knowledge 2023 in Las Vegas, NV May 16-18th. Knowledge attendees will have the opportunity to learn from ServiceNow's experience experts on the methods and leading practices we follow to deliver great products.

These sessions will provide attendees with the tools to deliver great experiences as they implement ServiceNow's products and solutions.

Most of our timed session are available in the Knowledge23 Agenda Builder

A few highlights

• The User Experience Academy will be located on the Expo floor in the Accelerate Value zone, just outside the keynote theater.
• In the Academy, we will have four Ask Experience Expert pods, a Methods Studio for hands-on workshops, and daily Drive-By activities.
• In addition, attendees can join us in the Expo theaters for five Customer UX Conversations  exploring our customers inclusion of User Experience in their delivery of ServiceNow solutions.
• And for those who want a deeper dive into subject areas, there will be four 100-min hands-on labs in the breakout rooms.

Ask Experience Experts Pods

The pods will cover:

• Delivering Accessible Outcomes
• Documentation 360º
• Organizing Content
• Branding your Instance

Methods Studio

The methods studio will feature 7 different hands on workshops teaching powerful user experience techniques as well as Leading Practices highlighting "what good looks like". You will find all of these in the Knowledge23 Catalog.

Featured Partner

We are excited to recognize Thirdera Digital for running four additional labs focused on user experience.

• 5 UX Challenges and how to solve them. Best Practices to help you to solve your current User Experience challenges
• Humans first, technology second. Creating a Personalized User Experience
• Beyond User Interviews: Leveraging Diverse Inputs to Drive Design Decisions that Meet Both User and Stakeholder Needs
• Seamless ServiceNow: Designing a Cohesive Experience for Users and Stakeholders

Get your tickets now! We hope to meet you at #Know23