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in Task SLA Business elapsed time and Business elapsed percentage is showing as 0

Sriram Pusuluri
Tera Contributor

‎05-29-2026 08:29 AM

Hi Team,

 

in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.

 

task sla.png

 

 

 

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Tanushree Maiti
Tera Patron

‎05-29-2026 08:55 AM

Hi @Sriram Pusuluri 

 

refer: KB0996566 SLA business elapsed percentage incorrectly showing as 0% 

KB0778509 SLA Actual elapsed time and Actual elapsed percentage are at '0' even when the task_sla St... 

KB0871016 Incorrect "business elapsed percentage" and "Business time left" in Task SLA's 

 

Check this post as well:In sla Business elapsed time and percentage showing 0 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Vishal Jaswal
Tera Sage

‎05-29-2026 08:56 AM

Hello @Sriram Pusuluri 

ServiceNow has explained it in detail here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996566 


Hope that helps!
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