The problem is usually that your old profile is linked to your previous work email. When that gets deactivated, your data doesn’t show up under the new account. You’ve done the right thing by submitting a ticket, but it might take a few days for the ...
The info fields aren’t visible to the sn_customerservice_consumer role because they likely lack field-level read access. Even if they have table access, reference fields like Company also require read permission on the referenced table. Use Access An...
The info fields are not visible to `sn_customerservice_consumer` because the user likely lacks **field-level read access** on some fields or referenced tables. Even with case table access, any field pointing to another table (like Company) also needs...
Use this condition in your duplicated UI action to hide Edit on u_service_option:current.getTableName() != 'u_service_option'Rename the duplicated UI action to ensure it applies only to your table.
HeliosWu, migrating a dedicated ServiceNow instance to an MSP (domain-separated) setup is complex. The recommended approach is to follow Dr. Atul’s detailed guide on strategy and steps for preparing the MSP instance and executing the migration. It co...
