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Are you referring to the LIVE chat on the portal?
We just added the Chat Queue on the portal form and then cleared the field. This disabled the Live Chat.
Hope this helps.
Kind Regards,
Pri
Hi Ryan,
Yes, we have done this. We have created a custom table called Helpdesk Quality Assessment that references the incident/case.This table has all the review questions that we originally added in an excel sheet as choice fields and it then calcu...
On the knowledgebase field, add the attribute 'html_sanitize=false' and it will work. This will prevent the ServiceNow html editor from sanitizing and stripping off the html tags. This worked for us.
Let me know if this helps.
Kind Regards,
Pri
