Dear Community, We want to change the popup VA tender to the conversation to display it as a conversation in the virtual agent interface. Could you please give us a hint on how to make this change? Many thanks! BRArmine
Hi @Community Alums, Many thanks for sharing this.I have a question; we have created articles in standard form in a Q&A way, so each article contains many Q&As related to the topic. Currently, the Genius results find the Q&A if we completely textract...
Hi @Mark Roethof ,many thanks for sharing this information. When configuring the contact support for the call option, I have a question: Would it be possible to provide different service center numbers based on the user's location? How could we do it...
Hi Sandeep,We have created standard articles that include the information in the Q&A form, so the Genius Results card finds these answers only if we type in the exact name. I would like to know if we can still use the NLU configuration for Genius res...
Dear @Community Alums , We have created standard articles that include the information in the Q&A form, so the Genius Results card finds these answers only if we type in the exact name. I would like to know if we can still use the NLU configuration f...
Hi Mark, many thanks for sharing this information. When configuring the contact support for the call option, I have a question: Would it be possible to provide different service center numbers based on the user's location? How could we do it?Many tha...
