Service Catalog - shift Popup to conversation

[Armine Khurshud]

Dear Community,

We want to change the popup VA tender to the conversation to display it as a conversation in the virtual agent interface. Could you please give us a hint on how to make this change?

Many thanks!

BR

Armine

[Harsh33 · Accepted solution]

Hello @Armine Khurshud,

Service Catalog pre-determines the mode of rendering based on some conditions. The conversational experience can only happen if you have simpler catalog items adhering to the conditions below:

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/service-catalog-manag...

If you can find a way to remove scripts or any variable type not supported as a conversation, the render type will change automatically.

Thanks,

Harsh