User Activity

When email is sent , HR case is getting created in my instance. But when email is sent via personal email id(gmail.com) then also Hr case is getting created as Opened By value set to "Guest". I would like to know that where this script is define in s...
Would like to better understand the sn_hr_core.basic role and the specific permissions that it grants to people (e.g., is it giving users access to chat, is it giving users the ability to delete attachments off of HR cases, what are the differences b...
I am receiving error message "Unable to locate sn_hr_core_case a7b514b9db052f80ed4e94f7db961964 for inbound email processing" while processing inbound emails. One user is trying to reply to email but it is not updated in worknotes and commect section...
Helpfuls given to