User Activity
Hello,
we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
Hi,
we have field 'SLA due' on the incident and the requested item forms in Agent Workspace and there is a message "Field type due_date is not supported." under these fields:
But it seems that this field is working. Do you know what this means or h...
Hi,
we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Hi, I'm working on the configuration of Interactions in Agent Workspace. And I noticed that when the user opens any task from related list "User's Tasks" a record in "Interaction related record" table is created.
Do you know why is the record creat...
Hi,
In our scope application, we need to run a Subflow via script and get outputs. So I used executeSubflow() method:
// Execute Synchronously: Run in foreground. Code snippet has access to outputs. var outputs = sn_fd.FlowAPI.executeSubflow('subflow...
