Agent Workspace - message 'Field type due_date is not supported.' under 'SLA due' field

Iveta Prazakova · ‎04-19-2022

Hi,

we have field 'SLA due' on the incident and the requested item forms in Agent Workspace and there is a message "Field type due_date is not supported." under these fields:

But it seems that this field is working. Do you know what this means or how can we remove this message? It is confusing for users.

Thank you

Iveta

Iveta Prazakova · ‎04-22-2022

I did not find this message in any UI script.

But I found that Due date is not supported field in workspace for Rome release. https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/reference/agent-workspace-supported-field-types.html

But it will be supported in San Diego https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/workspace/reference/agent-workspace-supported-field-types.html

So I assume that the message will disappear after San Diego upgrade.

View solution in original post

Ankur Bawiskar · ‎04-19-2022

Hi,

is that error coming from some OOB script?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Iveta Prazakova · ‎04-19-2022

Hi Ankur,

this is OOTB message, I was able to reproduce it also in Agent Workspace in my PDI.

But I dont know where it comes from.

Ankur Bawiskar · ‎04-19-2022

Hi,

please check client scripts

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Iveta Prazakova · ‎04-21-2022

I haven't found this message in any client script.