Picture this, it's 1 pm and you've just had an enjoyable lunch break and you're ready for your next meeting. It could be called "Architecture JourFix", "Demand Review", "Technical Governance Board Review" or something similar. The important thing...

Why execute Peer Reviews? A review from a peer (eg, another developer) is essential to help reduce human error and close quality gaps. Nothing is perfect and that is especially true for configuration. Spotting issues as early as possible reduces risk...

This article provides insight into development personas that can be utilised in ServiceNow platform development. This ranges from maintainers doing simple and quick fixes (which is tempting to do straight on a productive system) to citizen developmen...

Go back 3 decisions, you screwed up If you've made it here then you're either brave, desperate or confused. There is an overwhelming set of documentation online pointing out how important it is NOT to customise the baseline. It points out upgrade iss...

When I think of technical health for the platform, 2 things come to mind: 1. Story Definition 2. Peer Reviews   There is nothing more important than these 2 aspects to ensure high quality. If there's only 2 things to focus on for improving quality an...