We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

User Activity

Returning a file in a VA bot response

07-16-2024
HiI have a VA conversation built to return an attachment based on user input. I'd like to attach the actual file rather than just an HTML link but cannot find a way to do this.I've got the relevant files in the sys_attachment table but was wondering ...

VIP flag on catalogue tasks

04-29-2022
Hi all I've had a request to add VIP flags for Requests, Requested Items and Catalog Tasks. I've searched the forums and found the following article: https://community.servicenow.com/community?id=community_question&sys_id=a2bcb5a31b479090305fea89bd4b...

Updating a date/time field from VA

01-28-2022
Hi all Am stuck on what I think should be an easy task but it's had me pulling my hair out so looking for some assistance. I have been working on a VA topic that allows users to chase or escalate a ticket. Part of the requirements for this is to have...

VIP Flag on Requested Items and Tasks

01-27-2022
Hi all I've had a request to add VIP flags for Requests, Requested Items and Catalog Tasks. I've searched the forums and found the following article: https://community.servicenow.com/community?id=community_question&sys_id=a2bcb5a31b479090305fea89bd4b...