User Activity
08-22-2025
We're creating a flow for creating a new asset record. Requestor can decide which asset state it should be created in. We use a very simple flow - collect the requestor input and use 'create record' against alm_hardware table. If we use state = In us...
05-20-2025
We started to use OOTB RMA Flow and, at least to our logic, it's missing a step to create asset record.If you select a scenario that asset will be replaced, you need to select the replacement asset but because it's a new asset, it needs to be created...
02-10-2025
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
When I create a lease contract and save it, it automatically sets 'applicable taxes' field to 'sales tax' and increases the total cost by that tax. This is pretty annoying in the scenario when we want to upload legacy data via transform map and sudde...
07-25-2024
All, I am seeking advice for storing license cost for our network assets.Scenario: we have legacy data which needs to be imported to ServiceNow instance. These are lease contracts for network equipment, so we need to create the lease contracts, creat...
