User Activity
Hello,
We need to either copy the whole KB Article body to the work notes and additional comments of the Incident or make it into a link so that the end user can easily go to the KB. This should be applied to both ITIL and portal views.
Currently...
Hello,
I'm currently making a transform map to bulk upload requests - requests are already being inserted however, I need the ff requirements:
Link the request to an existing Incident (scoped app)Get the "requested for" value from the source file (...
07-27-2020
Hello,
We are required to bulk create RITMs from values in an excel file. Currently, I already have a source table and transform map with the ff onBefore script:
(function runTransformScript(source, map, log, target /*undefined onStart*/ ) {
/...
07-14-2020
Hello,
EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments.
W...
06-23-2020
Hello,
Edit: Solution is already found. In addition, you can increase the number of articles displayed in the Featured Content block by modifying the property: glide.knowman.content_block_limit. By default it is set to 5.
We've been cleaning our ...
