Hello,
EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments.
We have a requirement to hide the comments field in the KB article view in portal.
Current set up is all comments can be viewed by all end users.
User should still be able to comment but can only view their own comment. They should not be able to view the comments of others. --> this is already working
Only the admin and knowledge_admin can view all comments.
I have read this article: Hide User Comments on KB Articles -- I already tried to modify UI Macro kb_view_feedback and glide.knowman.show_user_feedback system property to 0 but none worked.
Should this be modified in the widgets? I'm new to scripting so any help is much appreciated!
EDIT: I managed to display only the comments made by the user in our portal but this is also the scenario for knowledge_admin users -- which should not be the case because the knowledge admins should see all comments. Found this in our widget:
// private functions
function getFeedback(articleID) {
var feedback = [];
var gr = new GlideRecord("kb_feedback");
gr.addQuery("article", articleID);
gr.addQuery("comments", '!=', '');
gr.addEncodedQuery('userDYNAMIC'+gs.getUserID()); //added this line
gr.orderByDesc('sys_created_on');
gr.query();
while (gr.next()) {
var f = {};
add('comments');
add('user');
add('sys_created_on');
feedback.push(f);
}
return feedback;
Thank you in advance!
- Alison
