" My Request " widget is showing results where if a user is assigned to "Task " then he can also see cases related to that " Task ". We want to modify our code so that user assigned to " Task " should not see those parent cases of their assigned Task...

Hello team, We have a list collector under: sn_cd_audience and qualifier is : nameINTeam Leader,HR,Blue Collar,White Collar,All Employees So this is working fine for Admins but when a user is trying to use this will basic roles they see "no matches f...

Hello team, I have requirement to pre-populate a field and I was able to do it but client recently added few conditions and not sure what went wrong here.Conditions : When a new record/ article is created and knowledge base is : Employee knowledge an...

Hello team, We are currently working on localization framework and I get a error when I click " Request translations " button for knowledge article. Everything is OOB and not sure why the button does not work.   Code is : Ui action onclick: renderLan...

Hello team, I have a requirement to get total cases count in a field : Total cases per each HR service.If we open a particular HR Service then the field "Total Cases" should show the count of HR cases created for this particular HR service. How can w...