About Dewald

Dewald · 05-25-2023

The Open API Specification:TMF621 Trouble Ticket Management API REST Specification ServiceNow Documentation:Trouble Ticket Open APISpoilerUse this API to manage ticket information between external ticketing systems and the Now Platform.Use this API t...

Dewald · 02-03-2025

It depends on where the DB is hosted which might need additional firewall routing. Essentially setup a JDBC connection follow these steps:Unable to establish connectivity to Postgresql data source from ServiceNow - Support and Troubleshooting

Dewald · 09-29-2024

Hi All, Just a slight enhancement on the video which I implemented. On your Main Process:Set Flow Variable - [variable name : main_flow_id]Initialise this variablevar main_flow_id = FlowScriptAPI.getContextID(); Then pass main_flow_id into the subPro...

Dewald · 08-19-2024

Hi @Jordan Corr_a, I build my own flow to take care of this. The flow works as follow:Trigger on a schedule every 59minDo the call to get new tokenSave the tokenI currently save this against a custom field: u_token for the integration user I created....

Dewald · 01-31-2024

Hi, How would you configure the connection and credential aliases where the bearer token has to be regenerated every 1 hour?

Dewald · 06-14-2023

Hi Tom, I am referring to TMF621 which is TroubleTicket Management, which means creating, tracking and managing trouble tickets as a result of an issue or problem identified by a customer on an existing service.

User Activity

TMF621 Not functional when trying to implement in the real world

Re: extract data from PostgreSQL without any intermediary servicenow tables

Re: Fetching Current flow's Execution Link

Re: rest Api step authentication using bearer token

Re: rest Api step authentication using bearer token

Re: TMF621 Not functional when trying to implement in the real world