Hi everyone, We need to show all tickets opened by a user on the portal page.I checked the oob widget, but it shows all the tickets in a single list.i want them to be available on separate tabs.Will it be possible to create tabbed portal form to achi...

Hi everyone, We have a requirement where we place request to retire a specific group. A request is generated and approval is sent to group manager.Before retiring the group, the manager should see if any ticket is assigned to group, and then approve ...

We have a requirement that all the comments added in a RITM should be available in email notifications.In our system, when an RITM is generated, there could be multiple tasks assigned to different teams.The team handling the RITM should be able to se...

hello, earlier when the agents used to work on a different application or browser tab, when a new chat came, there used to be a audio notification.however, we no longer get the sound notification.but the following chats give a sound notification if t...