SOW - customize the incident record view tabs

[MFW0714]

Hello Everyone,

Where can we go to add or remove tabs on the highlighted portion below in the Service operations workspace incident record view? 

I'm planning to add the Task SLA, Affected CIs, Impacted Service/CIs, and Child incidents same as shown in the Agent workspace.

Thank you in advance for your help!

Best Regards,

MFW0714

[Joni V B]

Hi @MFW0714 

When you are looking at the incident record in the SOW, you can find the configure page actions via your user profile picture (top right), from here you can change the form layout / add related lists / ...

Best regards,

Joni

[MFW0714]

Hello @Joni V B ,

Thank you for your response!

Yes, I already checked that and I can only find the options to update this section:

What I wanted to find is where I can add or remove the options here:

Best Regards,

MFW0714

[MFW0714]

Hello @Joni V B ,

I made some progress; I was able to find it but I can't seem to figure out how to make the RELATED RECORDS tab show:

I want it to show like this:

Best Regards,

MFW0714

[Joni V B]

Hi @MFW0714 ,

what version are you on? For me this form tab is showing automatically.
If you open up the Record (SRP Record) page in the UI builder and invesitgate the Form Controller, does its key 'relatedLists' contain any values?