Configuration item field is behaving different in Incident form and Change form.So on incident Form there is Configuration item, where only selective CI is visible(Ci with Principal Classes)But on change form, all CI records available in CMDB_CI tabl...

One of the user is @mention in the enhancement ticket but he didnt get emails notification, Even after notification preference(@mention activity stream is on) user is not having access related to enhancement. 

Consider that in the catalog item there is 3 field -requester for, Location and additional comments, and in the location field there are 5 choices are there, so how to set approver in the workflow based on that 5 values using  script.Note- Location v...

When we apply group by location in list view of Incident table then instead of empty its showing gs.getUser().getLocation();