Not able to received emails notification when tagged in the ticket (not added in the watchlist)

[Pratiksha05]

One of the user is @mention in the enhancement ticket but he didnt get emails notification, Even after notification preference(@mention activity stream is on) 

user is not having access related to enhancement.

[Ankur Bawiskar]

@Pratiksha05 

happening for all users or some user?

check this

@mention Notification Issue 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shivalika]

Hello @Pratiksha05 

Did you check the email logs, if the email are actually being triggered from the system ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY