Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

While performing system health checks, we observed that the scheduled job "Calculate SLA Results" is taking a long time to execute.When we checked the transactions, we noticed that the server response time and transaction load were high while executi...

what is the reason for the Autopopulate 'Assigned to' on the New Incident form to open for a user the source of the behavior?But unable to get it while I'm impersonating the user.Please help me out here. Thanks In Advance,Sukanya.P

Hi Team, Even the user having the ITIL role, and unable to get the "show journal fields" in the incident form. (worknotes & button) is missing.For reference I'm adding the screenshots.The form should be able to show both additional and work notes.Ple...

Hi Team,Kindly provide me those information:1. What's the size of sys_audit table, and how many columns it has?2. Whether there is some row filtering applied on this table in ServiceNow API?3. What is the timeout set on API (should be 60 seconds)?Can...