I opened a case recently regarding an issue with mandatory fields in the Service Portal (checkbox specifically) that when displayed on RITM would not observe the "read-only" attribute we have set for all variables.  The solution proposed was to set s...

We have an internal group who is trying to define the difference between an assignment group vs a support group.  Based on our implementation a year ago, some modules used Support Group, and other modules used Assignment group.  A search of Google an...