What's the best practice in terms of usage (mainly creation) of Tasks ? Basically trying to ask if we should even allow Users (ITIL licensed who have SNOW native access) to create   

Is the feature available in ServiceNow to:1. Send an 'Adaptive card' chat message via ServiceNow to MS Teams ?2. Consume the feedback shared from MS Teams and record/update it in SNOW Assessment metrics/result table ?  The above ask is mainly in rega...