Tasks without RITMs

[dovan1]

What's the best practice in terms of usage (mainly creation) of Tasks ?

Basically trying to ask if we should even allow Users (ITIL licensed who have SNOW native access) to create   

[Bhavya11]

Hi @dovan1 ,

REQ and RITM is associated which gives the details of the Request raised by a user to fulfil requirement.It is not a best practise to restrict the creation of RITM

ServiceNow uses three level of structure for request fulfillment via records in three tables[REQ, RITM ,SCTASK] records..

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks,

BK

[dovan1]

Thanks for checking @Bhavya11 . I realized that my question was not posted fully 🙂

Basically, the question is around one of the automations (related to alerting the Support Team for Azure certificate Expiry) wherein SCTASKs are being generated/automated in SNOW as a standalone ticket i.e. NO RITM/REQ are created for the respective SCTASKs.

What I wanted to know is whether it is a good/best practice to have any automation implemented in this way OR should it be achieved with a proper structure in place i.e. create a

REQ->RITM->SCTASK

or at least

RITM->SCTASK

via automation ?