About Di0

Di0 · 03-12-2025

I use the OOTB Open IT Ticket 2.0 in my virtual agent. After asking the user for a short description, another topic "Add Comments-Similar Incident" is called up. The first thing this topic does is search for a similar incident, and that's where I hav...

Di0 · 02-26-2025

Hello everyone,I wanted to add the Dynamic Greeting Topic to my VA but I can't find it in VA Designer.I installed "ITSM Virtual Agent Conversations" and I'm using the Xanadu version. Can someone tell me whre is the topic ? Do I need to install more m...

Di0 · 03-12-2025

Hi @Victor Guzman,I'm facing the same issue, did you find a solution ?

Di0 · 03-11-2025

With the help of a colleague we solved the problem. We exported the topic from a PDI that had everything right (the topic was avalaible after we installed ITSM plugin), then imported it into our dev instance.

Di0 · 02-27-2025

Hi @Dr Atul G- LNG,I repaired the plugins but I still don't have access to the topic.I found under "Virtual Agent Designer > Explore additional topics" that I need a spoke/plugin to have the Dynamic greeting topic:I wanted to try the link "View" to s...

Di0 · 02-26-2025

Hi @Dr Atul G- LNG ,As you can see in my previous anwers, I don't have the "Dynamic Greeting Topic."... That's the whole point of this discussion. In your first answer you told me "believe me it is not easy" and I believe you, I can't find any help ...

Di0 · 02-26-2025

Hi @Dr Atul G- LNG,Sorry for the language, I've changed it to make it more understandable.As I said, I already looked here...And if I click on “Greeting” to change the topic, there's no “Dynamic Greeting” option.

User Activity

Add Comments-Similar Incident Topic never retrieve similar incident.

Dynamic Greeting Topic doesn't exist

Re: Add Comments-Similar Incident topic block is not retrieving latest Incidents created.

Re: Dynamic Greeting Topic doesn't exist

Re: Dynamic Greeting Topic doesn't exist

Re: Dynamic Greeting Topic doesn't exist

Re: Dynamic Greeting Topic doesn't exist