Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc).  From my understanding, the Configuration Item field is present on all th...

Hello, I have been working with ServiceNow CMDB for a couple of years now, however, in my current role. This is the first time that our environment is set up with multiple discovery sources (SG-Intune, SG-SolarWinds, SG-SCCM, as well as Discovery). I...

Hello, I am looking for recommendations. We have configured the service graph connector for Solarwinds as a discovery source. However, a very large portion of our devices in SolarWinds are configured with simple ICMP polling (essentially to trigger a...

Hey Guys, I apologize if this is not the correct forum to post this question. Please feel free to redirect it to the appropriate forum if needed.  I am looking for advice on how to handle device decommissions from SCCM. Currently, there is a process ...

Hello, I will start off by saying that my scripting skills are probably my weakest area in ServiceNow. I have a scenario where I have created a custom Discovery Pattern that is discovering an HP iLO (physical card installed on a server that allows re...