About Ned Chamberlain

Ned Chamberlain

I have identified a bug in PPMFundManager in both Zurich and Australia release. I am working with ServiceNow on this to confirm best way to patch this. It is very specific to the following scenario when you are rolling up expenses to the project an...

Ned Chamberlain · 02-14-2025

After updating the plugins for Now Assist and Virtual Agent, the results are repeating the same thing 4 times. For example, a search that matching to a catalog item shows the same item 4 times.

Ned Chamberlain · 08-19-2022

We are looking at implementing a process via Service Portal that would allow employees to review their assigned assets such as phone, computer, printer, etc. This would involve notification to employees to go to the portal to review/update/confirm ...

Ned Chamberlain

Update on this....We confirmed that a viable work around is to include the function included in the BR "Update Actuals for Task" that filters the expense lines passed to PPMFundManager because it is not accounting for the rollup of expenses. We have...

Ned Chamberlain

**NOTE*** The documentation for project rollup properties is WRONG. They need to be true for all 3 if you are submitting time/expense for project task and want to roll up to the project.From servicenowAfter reviewing both the documented behavior and...

Ned Chamberlain · 04-15-2026

does anyone have a working design for implementing views, UI Policies, and other configuration by business unit to support variations of fields by BU for project and demand? I have seen with this that if all users are not associated the groups, othe...

Ned Chamberlain · 03-05-2026

@yogesh41 - similar to this topic..when expense lines are generated and get a cost plan assigned incorrectly (either by role or system generated). So if the expense line is updated to select the correct cost plan, how should the actuals on the inval...

Ned Chamberlain · 02-28-2026

This would be great to also highlight the relationship between the project task and the project in this expense line processing. Key fields like sub_tree_root and project fields on project and project task are critical.

User Activity

SPM - Cost Plan Actual Calculation Wrong

VA Duplicate Results - Latest Xanadu Now Assist Virtual Agent

Process to have Employees Audit/Update their Assets

Re: SPM - Cost Plan Actual Calculation Wrong

Re: Cost plan is not rolling up to the Parent Program from Child Project

Re: Enterprise-wide Deployment recommendations and best practices

Re: Cost Plan's field "Total actual cost" doesnt update

Re: Relation between Resource Plan, Cost Plans, Time Cards & Expense Lines