Process to have Employees Audit/Update their Assets

[Ned Chamberlain]

We are looking at implementing a process via Service Portal that would allow employees to review their assigned assets such as phone, computer, printer, etc.  

This would involve notification to employees to go to the portal to review/update/confirm their asset information.

It would need to update/add Asset records

The employee's manager would then be notified to review and approve the employees asset info. 

The key thing is that most of the employees and managers will be NON ITIL users so we want to be mindful of subscriptions and licensing.  

Anyone implement something similar to this?

[Kieran Anson]

I've not personally done this but the two ways (both are the same, just different entry points) that come to mind are.

1. Extending the functionality of Universal Task (servicenow.com). This allows for the generation of tasks assigned to individual employees. 

2. A custom widget that shows the assigned widgets to the employee with a link per item that goes to a service catalog item. This item can be pre-filled using SN Pro Tips — Setting Catalog Item Variables from URL to which a user can then add/edit info.

This approach would allow you to have approvals on the request item and audit history of changes. 

[FrankC2023]

Hey Kieran! Came across this thread and was just checking if there were any newer viable options for accomplishing what Ted mentioned; I am looking for the same, essentially a task or survey that is sent to the user to confirm or dispute what assets the employee has assigned to them quarterly.

[FrankC2023]

Hey Ned! I have been looking for something similar; were you able to find a viable option?

[Ned Chamberlain]

Sorry for the late reply.  We did implement something basic for this but it was relatively custom.  We used a catalog item to facilitate the process.  We did a custom table extended from task to create tasks for managers to review their employees asset audit submission.  This is planned quarterly so a scheduled job would create tasks and notifications for the users to validate their information.