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Access analyzer is showing as passed but user is not able to access write for the field

klavan32
Tera Contributor

HI All,

 

A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using incognito mode only.

Kindly help what i am missing
 
 
 
 

ACL.png

 
 

 

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@klavan32 

if any field level WRITE ACL is blocking then user can't edit the field

Did you check that from ACL module?

Also any client script or UI policy is making it read-only for that user?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Laveena-Agarwal
Mega Sage

Hi @klavan32 

 

A “Passed with warning” status indicates that the check is conditionally passed. This usually means there is some custom logic (such as scripts or configurations) that may allow or restrict the behavior under certain conditions.

 

To further validate:

 

Run Access Analyzer with a field-level check to identify any access constraints.

 

If the issue still persists as suggested by @Ankur Bawiskar , review:

 

  • Client Scripts

 

  • UI Policies

 

These may contain conditions or logic impacting the behavior.

klavan32
Tera Contributor

thank you @Ankur Bawiskar  @Laveena-Agarwal  for the responses.

I have ran access analyzer specifically for the field, giving the incident number and record field value in analyzer form.

 

And the symbol beside passed is showing for users who can write the field too

 

 

@klavan32 

how about for admin?

which field is that?

Is that task based and some dictionary override is making it read-only?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader