Account Recovery Setup Issues- Steps 2 &3 missing
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12-13-2023 08:11 AM
Hi All,
Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've completed:
com.snc.integration.sso.multi.installer plugin already installed
glide.sso.acr.enabled changed to true
glide.authenticate.multisso.enabled property already set to true
glide.sso.acr.debug.log.enabled changed to true
Also, can I get feedback and help to ensure I understand cause and effect of setting up account recovery and how to be compliant with it during a healthscan?
Below are the articles I read that were a little confusing to me and I wanted to confirm I was on the right track.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954903
Thank you in advance for any feedback you can provide
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11-12-2024 01:17 PM
My coworker and I are looking for Steps 2 and 3 as well!