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SNOW Software integration with ServiceNow

Hi, I have completed the integration for the SNOW software with ServiceNow. The instance receiving datas from SNOW tool. But few records, devices are missing. What is the reason for this and how can i solve this

Resolved! Translating manually inputted help text

Hi, Community. We have a requirement where Company A has different help text from Company B on a Record Producer variable/field.Can anyone assist how we can translate it? Since we want to make a dynamic helptext based on Company, can you please share...

_lcrsrms_ by Tera Expert
  • 441 Views
  • 1 replies
  • 0 helpfuls

set field based on logged in used country

Hello,i have a lookup variable which has country data (like: australia, england, china, etc),i want to set these lookup values based on the logged in user country location. example: if requested for country = (India IN), then the variable (what count...

Populate the date based on the option selection

Hi All,  Having a requirement, on the catalog form there are two fields one is choice field and the other field is date field. the choice field having options called - 1day , 1 week, 1month, 6months.  if the choice field is selected as 'one week'. th...

Community Alums by Community Alums  
  • 407 Views
  • 2 replies
  • 0 helpfuls

Resolved! Limit the additional assignee list to only 2 users

Hello,Appreciate your help !We have added Additional assignee list to incident form.Now there is a requirement to limit the additional assignee to only 2 users.One cannot add more than 2 users to the list.Is that possible, If so could you please guid...

Shree Nag by Tera Expert
  • 619 Views
  • 4 replies
  • 3 helpfuls

Resolved! Errors Importing Knowledge Articles XLSX

I'm running into some issues while importing (Easy Import) articles into a knowledge base.  The scenario: I have about 2k articles that I need to import into one instance from another instance. Right now cloning isn't an option. I made sure to downlo...

TStark by Kilo Sage
  • 802 Views
  • 5 replies
  • 0 helpfuls

Custom chat integration

Hello experts,I am trying to implement a custom chat integration between ServiceNow Virtual Agent and Webex. I have successfully tested the GET and POST methods and am able to post new messages using APIs from the Webex Developer Portal. I have used ...

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database view to join change and outage table

Hello allI have a requirement of creating a report on a database view which comprises of fields from change (change_request) and outage table (cmsb_ci_outage)I was able to create a database view but when I try to create a report on that I do not get ...

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