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Core Table and Base Table

I am reviewing information as I am studying for my CSA exam. The following question was a part of my review "A parent class that is not an extension of another table is called what?" The answer was core table instead of base table. This is causing co...

MSCOTT19 by Tera Contributor
  • 448 Views
  • 2 replies
  • 0 helpfuls

Get HTML value

Hi @dhanrajp Please help me with the code. Below is my html code, need to print end user email address. </td></tr><tr><td valign="top" style="font-weight: bold;padding-top:10px;padding-bottom:10px;border-bottom: 1px solid #E6E6E6; width: 100px;">End ...

sivareddy by Tera Contributor
  • 453 Views
  • 3 replies
  • 0 helpfuls

Description Table is not in Request catalog builder

When I create a request in the Catalog Builder, I do not see an option to "Map to a specific field on the table". Looks like this is only available for requests. The issue is that when the email confirmation comes in from a request, the Description i...

Menalik by Tera Contributor
  • 282 Views
  • 1 replies
  • 0 helpfuls

Create Task action in workflow not working correctly

we've a project table Pod Projects [u_pod_projects]. Now, we've a requirement "when new project is created, it should create tasks based on Project Stage field." project stage -proposal : 2 tasksproject stage -run/depolyment : 3 tasksproject stage -r...

Virtual Agent New button

 Hi All, Could someone kindly assist me in adding a new button labeled "Create Incident" below the "What would you like to do" section?  Thanks,Ranjani

Virtual Agent.PNG
Community Alums by Community Alums  
  • 353 Views
  • 4 replies
  • 0 helpfuls

Resolved! Report Trend by Day-of-Week and Hour-of-Day

Hello, I am trying to produce a very specific report on requests (catalog tasks) and incidents that trends by day-of-week in the X-axis and hour-of-day in the Y-axis.It appears that the options to trend by are only available for the X-axis.I can only...

APJ by Tera Contributor
  • 2159 Views
  • 4 replies
  • 0 helpfuls

Autopopulate req for inside variable set variable

I want to autopopulate logged in user in Requested for variable(Ref type). The variable contact is a part of variable set contact_and_account. For a perticular RP want to do this using client script. please help.

RoseD by Giga Contributor
  • 257 Views
  • 3 replies
  • 0 helpfuls

Agent availability Report

Hi All,There is one requirement to create report for agent availability marked in 'Service Operation Workspace'.We need engineer availability report based on the following criteria.Assignment groupTime available on daily basisAverage availability on ...