Hi teamNeed to be able to report on average incident response time (time from incident creation to the time it was assigned). I created one report for this on incident_metric table keeping defination as 'Assgined to duration' but not sure if it is ca...
Hi How to restrict user to update time only 24 hours from selection Date Thanks In advance!
How can I sort list collector values based on order. The values are in Question Choice table. I tried to create a system user preference but it still doesn't sort properly.
We are working in the new Washington instance. When we create a request via the ESC mega menu - the requestor is getting an email saying " this task is assigned to you". However, the task is actually assigned to support staff say me Tyler. Any ideas ...
Based on selected server i need populate Ip_address in CIIP Field For this CIIP field I selected cmdb_ci_ip_address table in this table cmdb_ci is a server name field so that so i write Referance Qualifier :javascript:'cmdb_ci'=current.variable...
Hi all,I am currently trying to create a Performance Analytics Dashboard with a data visualization that tells me the percentage of records that have been completed by a certain due date. I currently have this script with "print_completed_date" being ...
Hello Community, There is a requirement where if a catalog form passes all the validations then only the form should be submitted otherwise we have to abort the on submit. It should not submit anything. I used return false in my client script but sti...
We have our system setup where when an employee submit a ticket both a parent and child ticket is created. We want to remove the child ticket from being created all together because it is not needed.
I'm attempting to use the mailto. email approval for 3 x different approval options and 1 x reject, but the workflow defaults to the same option no matter which of the 3 x approval options are selected. Any help or pointers would be much appreciated
Good afternoon everyone I really really need assistance today please. I have been battling with the same thing for a week. I tried client scripts, ui policy, ui action etc. My goal is to report on the reason why an incident was reopened. By default t...
How to get report of flow designer where we used send email action
Hi, I am facing some issue while creating Solman ticket in ServiceNow. We have update with correct Endpoint URL's still getting error message while trying to create Solman ticket in ServiceNow, How to troubleshoot I am attaching the error message scr...
Hi All, Need help on define Business rule to enable a email notification in emergency changes to Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner when Emergency change moves from implement to Review state.
I need to have a user criteria in "Available for" section of record producer.criteria is - if any user belong to 2 groups (A and B) and have "HR Team" in his HR profile's "Job code" field, then only this record producer should be visible.how to match...
Hello everyone, We are adding the awesome System Status v2 found in the Share portal and developed by Andrew Albury-Dor and we noticed that users without a role, when clicking the button I'm Affected Too in the Current Status widget, the incident cre...
