I'm trying to create a flow to automatically produce a new incident based on an existing one that the customer has no access to. When we have an outage-like ticket (but not using the outage module), we want to display some basic info to the customer...
Hi, I have a business requirement to create some notifications for a custom table we have, and the notification should not send to particular email addresses. I have stored those restricted email addresses under a system property. Now, I need to have...
On a record producer, we have a reference field that looks at the cmn_location table for Accounts. On submission, I want to set the short description to: current.short_description = producer.account: 'Order Number: ' + producer.u_order_number + ' - P...
Similar to the system property glide.ui.per.page that allows updating the max number of rows that return in a list on the platform, I added 500. I do not see a property or a way to do so but figured I'd ask if anyone was able to do the same for Serv...
When the Change type is Emergency, I only want to by default show P1 and P2 priority Incidents under the "Incidents Fixed by Change" Related List slush bucket. Is that possible?
We have Two SLA Definitions on Problem tableSLA Definition Names:"RCA Resolution""Problem Resolution" If the problem is created (state is New), the "RCA Resolution" SLA will be trigged , once it is breached another SLA will be created. how to achiev...
Hi Community,As I am trying to understand Access Controls, I have a few questions:1. what it means if we have only "false" in script condition? 2. What is the role of security attribute condition and the difference between local and existing? 3. Wh...
I have assigned by a task i.e., on 'Team Development in ServiceNow'. Anyone have idea from Where I have to Start.
Hi Team, I currently am testing on how to show multiple "Show me everything" button on the virtual agent. 1. Show me everything (All topics_2. Sample (Specific Topic)
Hi all, I am new to ServiceNow. We are on BMC Helix right now and want to migrate transactional data to ServiceNow. I want to start off by testing some incident records from BMC Helix to ServiceNow and take it off from there. I know there are 2 popul...
Hi Experts,Need your help with small requirement. There are two fields called User and Name, In User field , field values contains In and Out. When user selects" In" in the Name field should be active users in the organisation ,when Out is selected...
I have a survey with multiple questions. One of them is of type radio button with the following values 1, 2, 3 based on which I am making other fields mandatory & visible.Now, I am triggering an email when the survey state changes to ready to take.In...
Hi there, I require assistance troubleshooting an issue related to user responses on our virtual assistant (VA). Specifically, when users attempt to select "yes" or "no" using the provided buttons on the VA interface, it fails to register the respon...
As an end user, we want them to be able to download a form that is attached to the record producer. Once the form is completed, we will require them to upload it before submitting it. How am I able to add a downloadable file?
NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
