AD Group - Workflow activity error

madhuuuuuu
Tera Contributor

‎09-20-2024 12:41 AM

Hi All,
I have configured a workflow with custom workflow activity to remove user to a AD group. Workflow shows error,
{"result":"failure","error_message":"(& (objectClass=User) (samaccountname=TA1)) could not be found
can anyone please help.


Many thanks in Advance!!

 

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Community Alums
Not applicable

‎09-22-2024 10:22 AM

Hey @madhuuuuuu 

 

The error is telling you it couldn't find an AD User with the name "TA1". Is the name of the group you are trying to remove people from called "TA1"? If so, you'll need to adjust your AD query so that you search for the user's SAN instead of the group.

 

If you are using the AD spoke, here is the documentation that might help: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/orchestration-ac...

 

~Nick

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