Add a counter to OOB Topic AI Search Fallback
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02-13-2024 07:00 AM
Hello fellow Devs, Im working in the Vancouver release. I want to add a counter to the OOB AI Search - Fallback topic. The counter is essentially to count the number times the end user selects Ask something else and if that number is greater than 3, they are routed to a live agent. I had tried setting a variable to identify the choice and to increment it by 1 each time it was selected. If anyone has any suggestions that would be great.
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