Add Knowledge Articles in VA chat

[TejasveeN]

How to add knowledge articles to VA chat in servicenow

[TejasveeN]

not able to find the search knowledge base topic in my instance

[Community Alums]

Please open Virtual agent designer, please search  "Search Knowledge base (Template)"

[Pradeep Thipani]

Hi @TejasveeN ,

Please find the below reference, hope that helps you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993650

[Roshini]

Thanks for your reply 
but when am testing am getting like this 

 @Pradeep Thipani & 

[Pradeep Thipani]

@Roshini - Can you test from the service portal or Employee center portal where you have enabled bot. Please make sure topic is active and publish.

and check weather you have enabled NLU intents and utterance Keywords as well as you are giving prompt.