Hi, I am trying to find a way to create Special Service Requests using incident table trying to achieve a way to do it through OOB functionality. Below are the important scenarios that I wanna implement. a) I need Special Service Requests to be creat...
I created a custom integration with the virtual agent using the CCIF framework in the ServiceNow documentation.It tells us to create actions in the flow designer for the rich control. Almost everything is working, I receive messages from the virtual ...
Hello,I hope everybody is doing great,Can someone helps me to set up a flow (and subflows if necessary) that do the following : 1- When the user submit the change request : automatically one Change Request will be generated and assigned to the group ...
Hi everyone,I am currently working on a project and would appreciate your insights on how to implement it while adhering to best practices.Project OverviewThe goal is to replicate all transactions from the SN Case table, including comments and work ...
There is a check box variable in task 1, If check box value is set to 'true' then we need to create new task from workflow. 1st task short desc is (verify users license) Need help guyz?
Hello Everyone,I have a requirement to populate the CI records based on the Category on incident form. for example, when a user selected a database category then the configuration item field should show only the database class CI's and also if the us...
I have a workspace list which has a list of Import Sets. I want my email notification to take me to specific Import set that, it should bring me to the workspace list and expand the necessary Import set group. Kindly assist Preview of the Email Not...
When we generate report from task_sla table, fields such as Duration, Business Elapsed time display values in hours / minutes / seconds. However if we export same report, then those values are displayed in seconds. How can we export same data which i...
Hi I'm relatively new to ServiceNow. Other ITSM tools I have used, have had the ability for assignees / technicians to mark themselves unavailable (leave, projects, sick etc).Having looked into within ServiceNow (Xanadu), using #ITSMPro module, I can...
We Need Create Workflow For Manager Approval, Like We two Variables Requested by And Requested For, User Select Requested For, Requested For Manager Get Approval, User Select Requested by, Requested by Manager Get Approval For Catalog Item.
In washington, only email client templates are showing in the email templates of SOW. After we upgrade to Xanadu, all of the templates are now visible and the condition set is no longer working. Is there a way that we can apply this query?name!=repl...
Hello Friends, Need your help with this requirement There are two drop down fields on the form: 1.Select Request Area (select_request_area ) with 13 choices2. Request Type ( request_type) with 12 choices got a requirement like this , if select are...
I am trying to disable this functionality. I found this KB article explaining how to do it and upon doing so, the cases still go into 'awaiting acceptance' when the 'close completed' button is clicked by a HR User. How do I disable this? KB article:...
Hi Community, Good day!!! Requirement is to make read only for entire user record which is visible from the caller field as shown below, including related list records (groups, users, delegates, subscriptions) i have tried below client script it is m...
