Creating a Problem automatically when Incidents have been in Hold status for 14 days
Is it possible to create a business rule that would automatically create a Problem for any Incident that has been placed in Hold status for 14 days? Thanks!
Forum Posts
New member
Hi all! I am new to the community forum but not new to using SN on the job. I am currently in the role of a PRB mgr and looking for resources to help me keep my process area up to date. Anywhere specific I should start? Any/all help greatly apprecia...
after SSO login not redirected to employee center page specified
It works if you go through login.do > login_with_sso.dobut it doesn't work if you refresh with a specific page after logged out e.g (/now/nav/ui/home) and idP login prompt. It will return the the specific page instead of (/esc) the changes i made as ...
How to add or where to find the "Release Lock" button for a locked out/checked out KB article?
A user has locked a KB article and no other user can edit the KB. I know who has the KB locked. But, the admin cannot locate the 'release lock' button so that the KB article can be released or unlocked so it can be edited.
Display row total on order guide, at checkout time.
Hi,Is there any cart configuration that could be used to display the row total on an order guide? OOB, it shows the order total, but not the row total. In the screen below, if the user wants to have row total = quantity * price, is there any setup to...
Advise on Separation Service Catalogue Policy/ Process Document From that of Request Management
For an organization with over 500 service offerings, The organization uses ServiceNow. Do you recommend that the Service Catalogue policy and process document be separated from that of Request Management? Please advise and justify if possible. Thank ...
Alert popup on an incident record when a condition is met.
I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we ...
Who is on-call today report?
I'm trying to create a report that shows who is on call today. I've been able to make some progress on this by going to “On-Call Scheduling” > “Reports” > “Schedule Report” and selected all under “Available” moving them to “Selected” and clicked “Run...
Resolved! How to add different message on the catalog item for portal view and self service view
Hi All,I have a requirement, where would like to show some message with different links on a catalog item. For eg. If I am ordering catalog item from selfservice view, I need to have a different message.and when it is ordered from portal, it should b...
Controlled search field:Looking to implement a form with a search field that requires a 4 characters
I have one requirement to show the group names from list collector after entering the 4 Characters.it should show the group name starts with those 4 letters.@harditsingh Can you please help here on this requirement.
New Starter Checklist
Hi All, I'm looking at our new starter process at our firm, we are moving over to a requested item from a service Catalog item that HR can submit. When this happens it creates a few Catalog tasks for setting up through the use of flow designer.But on...
Resolved! Need to make mandatory impacted services/CIs mandatory if there is no imapcted service has added
Hello, Can anyone please help on the below requirement. In change request in the related list there is impacted services/CIs present. I need to make mandatory it if impacted services/CIs has not been added in the change request. Could anyone please...
Unable to change state from Inprogress to New
Needs to transfer the incident from inprogress to New to another queue, Currently incident is in Inprogress state in Queue1. trying to transfer via postman, while trying state is not changing to new still its in inprogress. Below is the json I have p...
