Hi Everyone I would like have to a custom greeting saying which department you need help . eg IT, HR or LegalThen based on the Selection, the system should show only IT topic or HR topics or Legal topics and same behavior should be if they type utte...
Hi all, I have a requirement to make catalog item mandatory in an order guide based on condition. In choose options there are few catalog items that I need to make mandatory based on field condition.Can anyone provide me the solution to achieve it.Th...
Hi I have created a record producer. I want whenever I submit a request from portal. A RITM is attached to my request form. How to configure it?Thanks in advance.
Hai ,I Have written the script include and i want to Query the variables data which was filled . i was facing the challenge so can you please help me on this .from the attached image , i want get query those two variables dataSCRIPT INCLUDE : var Pr...
I have UI policy script doing some function.In that I am checking for particular order guide using sys_id. I need to replace that sys id with system property. I have written script include for the same but it is not working. SI:var GetOrderguide = Cl...
Hello all, need your help. I have created a push notification, when the work notes are added the user gets notified. Here is the sample : Incident ${number} -- Work Notes added But what I need is the notification should also include the name of the ...
The users should not be able to switch off 'Included' feature in order guide items. Please suggest this requirement how we will achieve , please refer attached screenshot.
When we select field value based on that field dependency field should be populate Assessment Metric Type table.when we select yes value it is shown below image.when we select "NO" value show like thisbut we change values in was your request is succ...
Hi,VA will perform actions like end chat / connect with live agent based on user commands inbetween any topic conversations. The commands/ specified keywords were described in Contextual Actions [sys_cs_contextual_action] table. My question here is...
I am in the need to integrate ServiceNow with customer's existing system to create SR, meaning bespoke portal (custom application/homegrown) will act as front end for creating service request and ServiceNow will create the request and all approvals a...
Hi Team, I have a SNOW report which needs to be emailed to specific users based on the email listed in the email field of the report. Can someone guide me on to get it done ? Venkat.
I am in the need to integrate ServiceNow with customer's existing system to create SR, meaning bespoke portal (custom application/homegrown) will act as front end for creating service request and ServiceNow will create the request and all approvals a...
Does anyone know how I can modify "My requests"? I need to add a tab where the close notes are displayed, but I haven't found a way yet.
I have a catalog request with multiple parallel approvals, which are assigned to approval groups based upon which check boxes have been checked. On the parallel track, I start with an if statement to assign the approval to the correct approval group ...
Hi All,We now have a regular maintenance schedule in place that tells ServiceNow when maintenance can be done but also we have a freeze / backout schedule in place.The normal maintenance schedule works just fine but we do not see any result from the...
