How can i personalise the initial virtual agent greeting so that the recipients first name is show, for Example Hi David I'm you IT Support Virtual agent The message currently displayed is stored in the sys_ui_message table and currently states “Hi, ...
Hi All,I have a requirement of passing a variable from one topic to another topic.I am defining one variable like this to store the user input:vaVars.selectedCategory = vaInputs.select_topic_related_to_your_problem; Let's say selectedCategory is Hard...
Hi, Is there any possibility by service now to extend the date for taking the delta exam for Xanadu release? Kind Regards,Pranali
I need to create one popup(Thanks for the feedback) & Reason (Information in the article was read & write) when the user tryiing to submit the feedback. Two options like --> YES : No -- > user select YES then popup and Reason should be visible on Ser...
Hi I am trying to hide a form container (I could be wrong, but I'm sure that's what its called ) based on the the value of the task type field. I was thinking of scripting this however I am able to see it on form designer & form builder but can't fin...
Hi Community, What would be the best practice to create Standard Change ATF either through picking a Standard Change template or creating the Standard Change Template on the fly in ATF. Thanks,Bhuvan B.
Hi!In servicenow I have a little problem with updating a field short_description from parent (cmdb_ci_service) to child (service offering).This is my before insert/update Business Rule (based on cmdb_ci_service): (function executeRule(current, previo...
Hello Expert,Scanario : How to send a notification to approver in their available time/time zone.How can we achieve this ??Is there any posibilty to trigger an event by business rule?? if yes, Please provide the script.Thank in advanced!!!
Hey,I'm working on a client script for a catalog item that will check if the request being created was created by the same person for whom access is being granted - if so, a message should be displayed that this is not appropriate for this item.Unfor...
Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below:This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn_...
Hello All, I have a requirement that while an incident is in progress, no user other than the admin and incident Assignment group member should be able to change the 'Assignment group' and 'Assigned to' fields. I wrote a UI policy script for this; ho...
Hi All,How to put a email id which will behave like a hyperlink in notification body ?Thank you
