Call VA topic from Flow designer
Hi All, I have requirement to call VA topic from Subflow or flow designer. Is there a way we can achieve this in ServiceNow. Thanks in Advance Anil
Forum Posts
Resolved! Restrict the 'Date' variable in a catalog item to only allow only the 3 month clickable
How to restrict the 'Date' variable in a catalog item to only allow only the 3 month clickable
Unable to turn on Public Access option under General for Virtual Agent settings.
I'm trying to enable virtual agent on our portal. Unauthenticated users are able to access the portal but as soon as they click on virtual agent it takes them to SSO page. When I disable Multiple Provider SSO, it then takes them to login page. All my...
ESC portal manage roles for My tasks
In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.How to manage the visibility of this option?Users are not seeing all the records that are actually still have permissions in sysapprover table.
Search globaly reference field data
There is some OOB table, on which we have created a custom reference field which refer to a custom table, so the requirement is when we search globaly any specific field of that custom table it should return the OOB table record
How can you make the search bar on the /sp portal display for unauthenticated users
Hi:Anyone know how to make the search bar on the /sp portal display for unauthenticated users?I tried making the search widget public but it didn't do the trick. Thank you!
SLA not attached
HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?
How to get the typed Value from Dynamic Choice User Input in Virtual Agent
Hello Everyone, I'm currently using Dynamic Choices user Input with Conversation switching enabled in my Virtual Agent. I can successfully type input into the VA, and I'm looking for a way to retrieve this user-typed value using a script.Could you pl...
How to set the number of records in the Report in the dashboard
I have requirement where I have created the Dashboard. In that dashboard I have added the report through widget. The Report shows the list of total numberof records in the table. I need to show only the 1st 10 records in that report. How should I con...
Adding parallel group approval to Line Manager approval subflow
Hi Community, I have to design a parallel approval for both group approval and Line Manager approval sub flow. This is the way how we designed line manager sub flow. if there is no line manager available , approver has to add the manager and should a...
HTML Editor Toolbar Missing Items.
Hi team, After yokohama upgrade the HTML toolbar on rich text fields are missing many items that were there before upgrade, I have 35 widgets in the toolbar, after upgrade there are 22, see attached for more details. Any assistance will be greatly ap...
Approval Policy Skipping All Levels When Manager Is Missing in Catalog Item
Hi Community,I’m facing an issue with Approval Policies on Catalog Items and would appreciate some insights or best practices. Scenario:I’ve implemented an approval policy for a catalog item with multiple approval levels:Level 100: Manager of the "Re...
Notification Script - add delay
Is it possible to add a notification script via advance view. The script will be include adding a delay in sending the notification?
Flow Designer Replacement for "Service Catalog Request" Workflow
Hi ServiceNow Community, I'm trying to understand the current state of Service Catalog request (REQ) processing in newer ServiceNow releases, specifically regarding the "Service Catalog Request" workflow.I know that upon submission of a catalog item,...
Which runs first client script or ui policy?
As I know Client Script runs first, but 'If there is conflicting logic between client script and ui policy , the ui policy logic applies'. Can anyone explain the above sentence with examples?