Hello All,
I’m working on a requirement where we need to automatically assign Support Group, Change Group, and Managed By Group to Configuration Items (CIs) based on their respective CI Class.
We have a predefined mapping of 28 CI Classes and their associated groups. I’m considering implementing a single Business Rule to handle all these classes, but I’m unsure of the most efficient and scalable way to approach this.
Has anyone implemented a similar solution? I would greatly appreciate any suggestions, best practices, or examples on how to handle this kind of logic effectively within a Business Rule.
Thank you,
Laxma
