Agentic AI Agent use case

[Jyo090]

Hi All,

Anyone implemented the Agent AI in your instances. If yes. Please share the use cases you have implemented.

[GlideFather]

Hi @Jyo090,

could you possibly specify what exactly would you like to know? Use case for agentic workflow or something else? As I understand it, it's either AI Agent, Skill, Tool, ... or Agentic Workflow.

What of these are you interested in?

[Tanushree Maiti]

Hi @Jyo090 

Here you will get couple of use cases: 

1. Use cases for AI AgentsUse cases for AI Agents 

2. I implemented couple of use case for POC (simplest one)

   a. Propmt type story number -> automatically update set would be created and shared

  b.  prompt key word, it will check the corresponding KB and share the KB number

3. For hackathon , tried   ( it would be a bit tough) 

   a. Fraud detector 

   b. compliance checker

[SohamTipnis]

Hi @Jyo090,

You can refer to this below article:

Now Assist for ITSM: Transforming IT with Generative AI 

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10