AI Search in Virtual Agent is not working and displaying AI Search results

Ramya Sree12555
Tera Contributor

‎11-21-2024 01:37 AM

Hi Team !!!

Need Quick help !!

 

We have configured AI search functionality in lower instance and AI search is getting triggered and giving AI search results as accurate. We have now moved this functionality to higher instance and AI search is not triggered or enabled and not displaying AI search results. We have checked configurations and functionality all are same as in lower instance. Can you please let us  know if anything more needs to be configured or taken care for AI search to get enabled or displaying results when moved to other instances..

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Pradeep Thipani
Mega Sage

‎11-21-2024 03:44 AM

Hi @Ramya Sree12555 ,

 

Can you try by training your model in higher instance as well. I faced the similar issue when I used NLU(Natural language understanding)/ with utterances. I trained the model again in higher instances as well. Issue has resolved.

 

Thanks,

Pradeep

 

 

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Regards,
Pradeep
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