Hi everyone! I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match t...
Looking to create a mail script to add the Names and responsibilities to an Incident Communication Plan Email template. Looks like they are kept in the contact table, but I am having a hard time trying to retrieve. Any help would be apprciated!
We have a usecase wherein user will schedule Teams meeting from Problem record. Post meeting the Transcript needs to be imported in ServiceNow as Attachment/worknote.Is there a way we can leverage OOB 'Import Messages from Microsoft Teams' or any oth...
Hi everyone,I want to add/show associated approval "Approve" and "Reject" action on email template in the notification. How we can implement can anyone tell me from start to end steps.
Hello dears,Please, does soemone know if it is possible to do the following : I am the system admin of the instance, and I want to send a customized email - from the instance - to all other users.
Hello Team, I am using the OOB Catalog API and sending the display value for a reference variable. For sys id it's working but not for display value, could you please suggest any solution. Thanks,Manish
Hello Team,I have a question on why the "assigned to" field in the interaction table via virtual agent is empty?
Hi Team, I am preparing for the interview for the ITSM developer role. I have 1+ year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank you.
Hi, We are upgrading our instance.For that, we are cloning prod instance to lower instances.In this I have few questions, suggestions will be greatly appreciated 1.When cloning has done for previous upgrade, another person did the cloning for that th...
Hi, Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.It is showing, it is updating by the system.It is happening rarely.For request, there are RITM and Ctask are created.As checked in the Cat...
I want to achieve on scenario :1 : Create List UI action2 : When selected any incidents upon clicking the UI Action the state should change to Close and a comment should be added to the List View.
Hi Servicenow Community, I am working on a flow that dumps the content of various "pills" (variables) into the description field. The issue is that they are being copied into the description field with HTML tags since they are set up as rich-text box...
Hi I would like to know if we can create an approval for standard change template that was already created?
What is the industry standards in terms of % of degradation, before service is deemed an outage?
Hello All, is there is a table in ServiceNow that stores case activity history