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Resolved! Group by Count Query

Hello Team,I have below query to get the count of Total Tickets count Group by the Fulfiller. My question is, is it possible to get the Assignment Group Name they belong to in the result? If so how can I add that?Please advise. Thanks. var rec = new ...

Sunny14 by Tera Contributor
  • 819 Views
  • 4 replies
  • 0 helpfuls

response templates

Hi,HR related tables are not available in response template configuration. As an admin I can see all the tables but agents cannot see sn_hr_core tables.Quesiton:1.Who should be to given response template creation[sn_templated_snip.template_snippet_wr...

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si21 by Tera Guru
  • 300 Views
  • 1 replies
  • 0 helpfuls

How to disable an alert

How do you disable or turn of the alert that generates this warning?:"MID Server SERVERNAME-DISCOVERY has logged in with MID username xx_xxxx_xx while that username is already in use".  We know why this alert is generating, but we do not want to see ...

Sequita B by Tera Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

Remove duplicate records

Hi experts,We identified more than 100 duplicate active department records. We have the list of active records from workday.Now I need an approach to remove duplicates from servicenow ( these records might be referenced in any user record or other ta...

si21 by Tera Guru
  • 521 Views
  • 2 replies
  • 0 helpfuls

Dynamically Setting Recipients List Based on On-Call Schedule

Requirement: Dynamically Setting Recipients List Based on On-Call Schedule to send out an SMS on the Major Incident Workbench. Current Script: (function() { var currentTime = new GlideDateTime(); var recipients = []; var groupSysId = curr...

Community Alums by Community Alums  
  • 586 Views
  • 3 replies
  • 0 helpfuls

Resolved! incident

How do I calculate and track SLAs accurately for incident tickets?

Ramesh_143 by Giga Guru
  • 2472 Views
  • 10 replies
  • 27 helpfuls

Need help on user role in VA

Hello All, I have requirement In virtual assistance like when user logged in VA on portal if the user selects the Catalog as the topic then in the flow we have to give a script Action to check the user is having  role "ITIL" then it should show the t...

Virtual agent topic - Request Catalog Item

Hi, We have a requirement to add a new virtual agent topic called "Raise a Request" to the "Show me everything" list.This topic should create a service request based on the details provided by the user and the VA should prompt the user with the manda...

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ServiceNow Ebonding Spoke

Hi,Can we update Incident record's [Additional comments] and [Work notes] in another Instance using Ebonding Spoke?Can we create/update Knowledge in another Instance using Ebonding Spoke Or using another Spoke?Can anyone clarify it please. 

CMCommunity by Giga Contributor
  • 425 Views
  • 1 replies
  • 0 helpfuls

Archiving extended tables data: System Behavior

Hi,  We have a custom table which is extended basically from Task table. Lets call its as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see table B,C and data. Click...

madhuv by Tera Contributor
  • 220 Views
  • 1 replies
  • 0 helpfuls