An IT manager is responsible for the Network and Hardware assignment groups

[MaitriG]

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5
team members. These team members are working on many tasks, but the manager cannot see any tasks
on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.

[M Iftikhar · Accepted solution]

@MaitriG ,

A is correct. List shows only unassigned tasks, as team is working on tasks means all tasks are assigned.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[M Iftikhar · Accepted solution]

@MaitriG ,

A is correct. List shows only unassigned tasks, as team is working on tasks means all tasks are assigned.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[OlaN · Accepted solution]

Hi,

Instead of posting exam-like-questions on the forum, I would suggest that you try out this scenario in a PDI and build up some learning along the way.
Then come back and ask questions on things that you cannot grasp during your exploration.

[Bhuvan]

@MaitriG 

Answer is A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan