Announcements ignore user criteria on Service Portals

[BKlus]

Hello Community,

I want to make sure, that some Announcements are only displayed to certain people.

It seems like, that the User criteria that I have assigned to the can view tab doesn't affect the view rules at all.

It doesn't matter if the criteria only applies to one user or if its scripted.

What I've done so far:

- The Plugin Service Portal User Criteria Support is installed

- The System Property glide.service_portal.user_criteria_enabled is true

- The Announcement is not public

- The User Criteria is working for other portal widgets 

- The behavior is even the same on other portals

- Also, I've cleared my Browser cache and used incognito mode for testing

The only thing I've stumbled over is that the Widget itself does not contain a visibility check for the user criteria, but this should not be necessary.

Has anyone experienced the the same Problem?

Thank you in advance

Regards Bernd

[Ankur Bawiskar]

@BKlus 

you should uncheck the public checkbox on that announcement

User criteria on Service Portal announcements are not honored 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BKlus]

Hi @Ankur Bawiskar ,

thank you for the reply.

The Announcement is NOT public, as I've already stated in my Question 🙂 

Regards

Bernd

[Ankur Bawiskar]

@BKlus 

sorry it got missed.

please share the user criteria you configured and how you linked it with Announcement?

[BKlus]

@Ankur Bawiskar 

right now, the user criteria applies to only one user and is active.

I've put it into the Can View related list.

Regards

Bernd