Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Allow read-only access on Virtual agent's topics

Hi There, Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.Here, these topics /topic block/setup topics are custom topics.Please let us know if you have any solution for this. Th...

TB17 by Tera Expert
  • 1024 Views
  • 2 replies
  • 0 helpfuls

Virtual Agent Chat - Add button that is always present

Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help ...

Wardma by Tera Guru
  • 616 Views
  • 2 replies
  • 0 helpfuls

Agent messages not received by end user

i did teams to SN integration and trying to connect the live agent when i click on the live agent option, agent get chat request queue option and accepted ,but when agent send the message - it is not showing in the end user side, chat is stuck like b...

Royal1_0-1692769836304.png
Royal1 by Tera Contributor
  • 558 Views
  • 1 replies
  • 0 helpfuls

How to pass dynamic values in URL sysparm_variables ?

Hi Team,  I have built a custom topic which fetches the data from a custom table. I'm trying pass fetched values to the URL. I'm facing an issue where its not setting those values on the catalog item form.  I tried the method as suggested in this lin...

How to call flow designer from Virtual agent

Hi Community, I want to run a flow designer from virtual agent. I know about Action utilities which is used to call flow designer but my question is  what would be the spoke ?If I select Action from action utilities. Thanks,Pooja M

Resolved! Help in VA chat header log background colour

Hi Community, Need help in Virtual Agent chat header logo background color ,As my chat header log/icon is white color it is not reflecting in chat window. How we can change the header log background color to something apart from white.Thanks in advan...

PoojaMallikarj_0-1690378576741.png

Virtual agent chat idle timeout

Hi All,Need a bit of your help,  I am currently facing a requirement where I have to change the timeout settings of idle virtual agent chat on the portal that we have created.I changed this system property:  com.glide.cs.conversation_idle_timeout and...

AI search disable

Hi,I would like to know if I can disable AI search topic from default Chat setup(Conversation Interface->settings).I've tried to configure the AI search functionality for my CA territory.But, at the last step , when i tried to add bot to the portal ,...

DebosreeSinha_0-1687726901135.png