Email to Case creation
While Email to case creation. How to auto populate Assignment group, caller, short description, description, priority through scripting.
Forum Posts
Need to hide Error message after populating mandatory fields.
Hi folks,Generally we get an error message if we don't populate mandatory fields. When I save the form(agent workspace->interactions) after filling mandatory fields in agent workspace the error message should be hidden automatically. How can I acheiv...
Send notification to assignment group when user uploads attachment in requested item table
Once a user attaches an attachment in requested item table I would like to send an email notification to the assignment_group and assigned_to user informing them that photo has been uploaded. Please advice.
Virtual Flow Designer : Search text in KB Name/Title only with specific text
Hi Expert, I am new in Virtual Designer and basically having zero knowledge in scripting. Actually I am trying to create an action using "Script Action Utility" to search related Knowledge Based based on the text input by user. The search will only l...
Can we click "ok" button in the dialog box using ATF
Hi, Can we click "ok" button in the dialog box using ATF.Can someone help me with the ATF test step that can be used to click any button on the dialog box. ThanksPooja
How to redirect user to a topic using link
Hi Community, How we can redirect user to a virtual agent topic using link ? Thanks,Pooja M
OKR with ServiceNow
Hi, all! I'm currently working with a customer, using different sharepoint/Power Apps/excel and other 3rd party solutions to manage OKR. They have lisences for CIM - and from what I understand, a combination of idea portal and CIM would pretty much ...
Cancel flow designer from a server side script
Hello experts, Is there a way to cancel a flow designer flow from a server side script running on a RITM. Thanks in advance!
Virtual Agent - Keywords
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic? Thank you!
Flow cannot be cancelled as the context id: fef1a4951bb5b51033ff62cce54bcb64 doesn't exist
Hello Experts, While cancelling a flow designer from a server side script i am getting the following error although the context id does exist.Below is the script i am using: var now_GR = new GlideRecord("sys_flow_context");now_GR.addQuery("source_rec...
OOB EMAIl API (POST) is no longer working without admin id.
Post Vancouver upgrade the OOB EMAIL API is no longer able to POST the email if I am not using a admin account. Error: { "error": { "message": "Operation Failed", "detail": "ACL Exception. Send Failed due to security constraints" }, "st...
Resolved! To check the execution of a RITM
Hello Experts, A RITM can have a workflow or a flow or no flow attached to it. Is there any way we can check via server side script whether the RITM is being triggered by a Workflow or a flow designer flow or normal one(means no flow attached)?
Change Management
Standard Change form changing to Normal Change when saved post entering the details. Investigated all possible areas. Kindly please help with this incident what could be the reason of this behaviour. Attaching the screenshot of change request before ...
Value is not passing on the RITM record using the script below depending on company of user catalog
Hi All, The Requirement is that if a users is from billable company x & y, then the reference variable cost_center_xy should be visible. It should also populate the cost center for the user from the sys_user table. If user is from any other billable...
UI Action
there are two button on incident form one is strike and second is chase out .i want this button to work as when button would be Disabled/Enabled automatically based on Store Opening Times .i am using this script - var hiddenStrike1 = Class.create()...
