Get file from midserver to our pc
Hello Experts, I have a file in the mid server. i just want to get that file in my desktop. Is there a way we can do it? Thanks in advance!
Forum Posts
Virtual agent Generative AI controller Spoke
Hello, I have configured a virtual agent with Generative AI controller spoke which connects with Azure OpenAI ChatGPT and I'm using the action 'Generate content.' For example, when I search 'What is azure,' it should describe azure in response. Howe...
can fields be invoked - current.variables.fieldName on Incident when created from Record producer
I have filled variable 'Alternate email' on record producer and submitted the form.Incident got created.I need to get the value of Alternate email on Incident but we dont have map the field option enabled or am not using script field on record produc...
Can we include parameters when assigning tickets by AWA?
Hello,we are trying to implement Advanced Work Assignment, and there was a requirement when assigning tasks to a group, to consider not only number of tickets the Agent already has opened, but also what difficulty the ticket has. The idea is, if firs...
Trying to export data via script but getting "Available memory is almost depleted" error
I have created fix script to export almost 1lakh computer data along with few details from sys_audit table.The script is working fine for 4k data, but after that for more than 5k data fix script is automatically getting canceled with error message "A...
Resolved! Null Field as a Report Condition
I'm trying to create a report that shows tasks when a certain field is blank. However, when I use the operator "is", it's not allowing me to leave the Value field blank. It's making me choose the four options we have. I tried using the operator "is n...
Make Comments mandatory when attachment were added to ticket.
Hi All, We have an requirement where , if attachment is added to the ticket we need to make comments mandatory. Any help would be appreciated. Thanks!!!
Business Rule
I need help! I have a notification that I send an event and Business Rule to and the code works partially but the assignment_group does not work for me and the goal is that as soon as there is a group then the notification will be sent to the members...
help text question choice
Hello Guys,I need to show related text field when a question choice is selected.I have created a variable : select box and it has multiple "question choices". Each question choice has different help text which is linked to a variable: "single line te...
How to create report if Incident priority is updated or created by a specific group
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
Dedicated Virtual Agent for scoped application
Can we have dedicated Virtual Agent for scoped application with its own branding.Also can we create multiple virtual agents for each scoped application in one instance.
Can I enable Problem Record access for end users on Employee Center?
Some Key and business users from our organization want to keep an eye on/track the Problem Tickets created for some repeated and critical incidents. They want to make sure that people are working on it, what is the current status, etc. Also, there is...
Virtual Agent Integration with MS Teams - Conversation Difference vs Employee Central
Greetings, Wondering if someone else out there has encounter the same or similar issue when integrating Virtual Agent ChatBot with MS Teams. Scenario: Virtual Agent installed in non prod instance and added to Employee CenterConversation Flows all do...
Database View - Need help in creating DB View
Hi Team,I have requirement to create a Database View for two custom tables say A and B. Both tables having a reference field named as "Account" to customer_account table. There is no direct relationship between A and B but we have account field ref...
Service Catalog workflow with country restrictions
I have created a query business rule on the task to restrict viewing of incidents, catalog requests, and catalog tasks based on user location. US users should be able to see all tasks created by users from all countries. UK users should only be abl...
