Approval of order guide "New Hire IT Hardware"

eyalabuhame
Tera Contributor

I want to know where is set to trigger approval in this order guide
this order guide automatically trigger approval, where is this set ? how can I modify it ?
for personal training and learning 

1 ACCEPTED SOLUTION

Tanushree Maiti
Tera Patron

Hi @eyalabuhame 

 

An Order Guide is a tool that allows multiple catalog items to be grouped into a single request, which then creates multiple Requested Items (RITMs).

RITMs are linked within the Order Guide using rule-based mapping.

 

If you navigate to “Maintain Items” and search for a specific catalog item, you’ll find that either a Workflow (legacy) or a Flow is associated with it.

 

Approvals and fulfillment processes are configured within that respective Flow or Workflow.

 

Ref: https://www.youtube.com/watch?v=Plj1BA0D3Xs

 

 

So if any modification is required, Check it is for which Catalog item -> navigate to correposnding Flow/Workflow

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @eyalabuhame 

 

An Order Guide is a tool that allows multiple catalog items to be grouped into a single request, which then creates multiple Requested Items (RITMs).

RITMs are linked within the Order Guide using rule-based mapping.

 

If you navigate to “Maintain Items” and search for a specific catalog item, you’ll find that either a Workflow (legacy) or a Flow is associated with it.

 

Approvals and fulfillment processes are configured within that respective Flow or Workflow.

 

Ref: https://www.youtube.com/watch?v=Plj1BA0D3Xs

 

 

So if any modification is required, Check it is for which Catalog item -> navigate to correposnding Flow/Workflow

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti